I applied through an employee referral. I interviewed at Medallia
Interview
Applied as an internal referral from a current Medallia employee. HR contacted me to set up an initial screening. After the initial call I had 4 interviews. All were conducted by phone and video chat as everyone was in a different location.
Interview questions [1]
Question 1
Describe a negative client experience and how you handled it.
I only had a preliminary conversation with a recruiter. She asked me basic questions about my background and my interest in customer success. She did not really engage my questions about the company culture. I knew there wouldn't be a second conversation about ten minutes into the call.
I applied online. The process took 2 weeks. I interviewed at Medallia (London, England) in Jan 2021
Interview
Four step process with casual Zoom interviews with Recruiter, Manager, Senior Manager and Colleague. No assessment, case studies or panel interviews. Very relaxed and low stress with clarity at each step.
Interview questions [1]
Question 1
Q: Tell me about building relationships with customer stakeholders.
