I applied online. The process took 3 days. I interviewed at Maximus (Richmond, VA) in Aug 2021
Interview
There wasn’t an interview the assessment is all you need to complete but it’s a few. They want to make sure that you are able to handle situation professionally and if you are good under pressure. But the memory portion goes really fast so pay attention.
Other Customer Service Representative interview reviews for Maximus
I applied it was easy they called me for phone interview and heard back within 1-2 days. I applied it was easy they called me for phone interview and heard back within 1-2 days
I applied online. I interviewed at Maximus (Lynn Haven, FL)
Interview
Easy. Simple. Prepare for interview with sample questions and practice answers for a CSR at Maximus. Be yourself and provide personable answers rather than some that you’ve copied from someone else online.
Interview questions [1]
Question 1
Tell me about a time I handled a difficult customer and what I did to change the customers presentation on the company.
Pretty straight forward. First they had a little presentation set up. Was a group with 3 recruiters. After the presentation you have a one on one interview with one of the recruiters. They asked 6 questions, 3 behavioral questions and 3 tech questions.
Interview questions [1]
Question 1
Tell me about a time you've had to deliver unfavorable news to a customer and be specific.