I applied online. The process took 1+ week. I interviewed at Mattress Firm (Indianapolis, IN) in Jun 2015
Interview
One phone interview, one face to face interview.
Mostly looking for good personalities and people with positive attitudes that can help the team.
Definitely dress to impress. Bring a smile and confidence to the interview, because those things will help you to succeed!
I applied through an employee referral. The process took 3 weeks. I interviewed at Mattress Firm (Everett, WA) in Oct 2018
Interview
2 attempts 1.5 years apart. 1st was in person only an hour drive and I felt it went swimmingly but no go. 2nd was an online video upload to online questions with time and practice limits. I gave up practicing for every question and just went for it. I ignored the offer to wear whatever was comfy, put on a button down and tie. A week went by and they notified me by email I was moving on to a live interview near me. The reason they hired me was because I had studied their sales process and culture by visiting more than 2 stores and talking at length with salespeople and taking notes and memorizing key words like "closing" and "guest" and "sleep issues" Then during the live interview I attempted a "close" by assuming the sale and asking when I would start. It worked because that's exactly what they want.
Interview questions [2]
Question 1
How would you respond if a guest called the store on the phone with an issue with their purchase ?
I applied online. The process took 3 weeks. I interviewed at Mattress Firm in Jun 2018
Interview
Video interview with pre-recorded questions. You get to practice response before you record. The interview questions were very entry-level and childish. Clearly not looking for a manager material.
Interview questions [1]
Question 1
If you were helping a customer and another customer walked-in and the phone started ringing, what would you do?
I applied online. The process took 2 weeks. I interviewed at Mattress Firm (Richmond, CA) in Feb 2018
Interview
It was a phone interview and it was very brief. It was a great experience. The interview just felt really smooth and easy. No pressure. He told me that he loved my energy and that he thinks ill be a great accessory to the team.