I applied online. The process took 3 weeks. I interviewed at Marks & Spencer (Solihull, England) in Nov 2013
Interview
Application process was fairly straightforward. Had to complete a situational judgement test after which I was invited for an interview. The interview consisted of a few standard questions about the company and then role play situation which lasted for 5 minutes or so. The interviewed acted as a customer and I had to help them decide what food to choose for an event, with the aim of being friendly and also up-selling where possible.
Interview questions [1]
Question 1
Role play was most difficult as there was only a short time to prepare.
I interviewed at Marks & Spencer (London, England)
Interview
Very chilled out interview with a few questions about simple stuff like what you would do in a confrontational event. Really nice interviewer, felt more like a chat than an interview.
Interview questions [1]
Question 1
What would you do if a member of the public was being confrontational?
I applied online. I interviewed at Marks & Spencer (Glasgow, Scotland) in Jun 2026
Interview
The interview lasted about 40 minutes, with a lot of questions about how you have handled situations previously and why you are a good candidate for them. Overall, an average interview just come prepared with the latest news and up to date product knowledge of the company.
Interview questions [1]
Question 1
When is a time you took ownership for something that you didn't have to.
I applied online. I interviewed at Marks & Spencer in Jun 2026
Interview
Very relaxed, asked about 4 questions, generic ones like tell me about yourself. Then asked more skills based ones, like a time you worked well under pressure. But overall good