Sales Assistant applicants have rated the interview process at Marks & Spencer with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
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I interviewed at Marks & Spencer (Birmingham, England)
Interview
The interview was friendly and straightforward. I was asked about my customer service experience, ability to work in a team, and how I would handle difficult situations. The interviewer also explained M&S values and asked why I wanted to work there. It felt more like a conversation than a test, and they really wanted to see if I would fit into the customer-first culture.
Interview questions [1]
Question 1
Q: Tell me about a time you delivered great customer service.
A: I gave an example where I helped a customer find an alternative product when what they wanted was out of stock, which resulted in positive feedback.
Q: Why do you want to work at M&S?
A: I explained that I admire the brand, enjoy working with people, and see M&S as a place where I can grow while contributing to excellent customer service.
I applied online. I interviewed at Marks & Spencer
Interview
The interview was very informal - more like a chat. Got asked about my previous work experience from my cv and the skills I gained from those experiences, Lasted around 10-15 minutes.
I interviewed at Marks & Spencer (Bristol, England)
Interview
Was nice and simple - and the questions were good and they were really engaging in everything I was saying felt more like a conversation rather than an interview. Loved it everyone should apply to marks and Spencer’s big up
I applied in-person. The process took 1 day. I interviewed at Marks & Spencer (Cumbernauld, Scotland) in May 2026
Interview
The interview itself was very awkward, with no formal start to it from the person that I spoke to. I went into the store and asked the only person who didn't look busy, that person ended up being my interviewer however he didn't tell me that until we sat down in an office and the interview started. It really confused me which I think affected my performance
Interview questions [1]
Question 1
Previous relevant experience that would be beneficial