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      Top companies for "Compensation and Benefits" near you

      avatar
      Grafana Labs
      4.1★Compensation and benefits

      Customer Care Manager III Interview

      7 Sept 2023
      Anonymous interview candidate
      New Orleans, LA

      Other Customer Care Manager III interview reviews for Lumen

      Customer Care Manager III Interview

      17 Jun 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 days. I interviewed at Lumen in Jun 2023

      Interview

      Inefficient and completely dehumanizing interview process that will absolutely drive away well-qualified candidates. The job listing and application do not indicate that there will be a video interview portion. Once you have already invested the time applying, you will be required to complete this portion within the next five days. They request that all questions be answered using the STARL format - situation, task, action, results, lessons learned. In other words, each question requires five answers, you must have a specific example to provide for each response, and if you aren't going to follow the STARL format, you need not apply. For each question, the prompt is shown on the screen and an actor also poses the question in a short video clip. The respondent is then provided one minute to prepare and two to three minutes to respond with the option to re-record once before moving on to the next prompt. In my case, there were six prompts. They have an entire section of their website dedicated to explaining their interview process and the STARL method, including some nice gaslighting. Don't be fooled. They aren't using this selection process to make interviewing more convenient and less stressful for YOU. They do it this way because they don't have enough respect for their applicants to sit down and meet with them properly. And make no mistake - this is not a simple preliminary interview, it is a complete interview with comprehensive questions. I reviewed all of the materials, took the full five days to prepare, and even started the video interview, but ultimately there was no amount of prep work that could make me comfortable with this format and I aborted the interview. It was too impersonal and too much pressure and as I sat there trying to come up with a specific example for the first prompt with the 60-second timer ticking down in my face, I just couldn't stop thinking about the hoops I was being forced to jump through before I could have the opportunity to do it all over again with a live person. It felt humiliating. An interview should be a conversation, a two-way street where you can also gain some information about the company and the role. This is just disrespectful.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to deal with a major change partway through a project.
      1 Answer
      9
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Lumen (New Orleans, LA)

      Interview

      They use HireVue for Video interviews. It takes from 20 to 30 mins to complete. There are two game tests that you must take also. Once you finish the video and games they will send you an email of your skills and characteristics.

      Interview questions [1]

      Question 1

      Give an example of a time that you faced rejection at work.
      Answer question

      Customer Care Manager III Interview

      17 Nov 2022
      Anonymous interview candidate
      Rustburg, VA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Lumen (Rustburg, VA) in Nov 2022

      Interview

      About to be interviewed. I will let you know once completed. The first interview is with HireVue and I will be asked a series of questions and then I’ll have to complete a game .