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      Customer Care Manager Interview

      4 Aug 2022
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Care Manager interview reviews for Lumen

      Customer Care Manager Interview

      25 Mar 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      Average interview

      Application

      I interviewed at Lumen

      Interview

      Interview was a HireVue virtual interview. It included answering 5-6 pre-recorded situation type questions. That was followed by two games. One was a picture matching game and the other was a memory game. I never heard back from Lumen after the HireVue interview.

      Interview questions [1]

      Question 1

      Q: Give us a situation where you were working on a project and it didn't turn out as expected.
      Answer question
      5

      I interviewed at Lumen

      Interview

      There was three rounds. First round was a video submission of six questions. Second round was a phone screen with the recruiter. Third round was a panel interview, round table style with video.

      Interview questions [1]

      Question 1

      Tell me a time when you had to work with someone that had a different working style than you.
      Answer question

      Customer Care Manager Interview

      29 Aug 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Lumen

      Interview

      The initial interview is a video interview that lasts about 30 minutes. There are six questions that you have 30 sec to formulate your answer and 3 minutes to record your answers. You also have 2 Games to complete to evaluate how you think. Answer all questions by describing a situation, your action, and the outcome.

      Interview questions [6]

      Question 1

      Describe a time when you were overwhelmed with a task. Give the situation, your action, and the outcome.
      Answer question

      Question 2

      Describe a situation where their fast and constant changes and how did you handle it. Give the situation, your action, and the outcome.
      Answer question

      Question 3

      When you are given a month to prepare for a presentation or project, how do you handle it? Give the situation, your action, and the outcome.
      Answer question

      Question 4

      How do you handle events that take you out of your comfort zone? Give the situation, your action, and the outcome.
      Answer question

      Question 5

      How do you handle running a team? Give the situation, your action, and the outcome.
      Answer question

      Question 6

      How do you build relationships with colleges? Give the situation, your action, and the outcome.
      Answer question
      27