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      Sr Customer service Executive Interview

      17 Apr 2025
      Anonymous interview candidate
      Mumbai
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Locobuzz (Mumbai) in Apr 2025

      Interview

      There were 5 rounds: 1 - HR round where they will understand the background, salary, etc., etc. 2 - Technical Manager Round A little tough; will ask about troubleshooting of UI/UX , CRM , customer service , escalation, etc. 3 - Cultural round—where they will ask why you want to join and about your strengths and weaknesses. On that basis, they will judge to proceed ahead or no. In this round they ask for salary expectations and say, OK. But after we get selected, they deny giving that, and it is again a waste of time. 4 - CTO round – will understand the overall mindset of joining the company, followed by the technical section. 5 – CEO round – Where they will test whether you are a good fit for the company or no, communication , punctuality, etc.

      Interview questions [1]

      Question 1

      Troubleshooting of UI/UX Handling Customer Escalation
      Answer question