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      Livongo Health

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      avatar
      CommonSpirit Health
      3.5★Compensation and benefits

      Client Success Manager/Client Implementation Manager Interview

      28 Mar 2019
      Anonymous interview candidate
      Chicago, IL
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Livongo Health (Chicago, IL) in Nov 2018

      Interview

      HR reached out almost immediately after I applied. Had multiple phone conversations (4+) with hiring managers and peers in two different roles. Was brought to Chicago for a panel interview and presentation. Immediate feedback was exciting and I honestly felt I was a shoe-in. Weeks went by and I was literally ghosted by HR. After much pressure for an answer, I get the standard “while your skills and experience are impressive, you aren’t perfect”. Pressured again for feedback on what exactly excluded me, and after two weeks I get a vague response. Hey honestly feel I was discriminated against because of my age (53) as this is an up-and-coming hot young company. I did not fit because I’m not a 25 year old fresh out of school. World experience doesn’t matter to Livongo. I will never apply there again.

      Interview questions [1]

      Question 1

      Standard Interview
      Answer question
      1
      avatar
      Livongo Health response
      7y
      Thank you for taking the time to post your feedback. We've spent a lot of time discussing this internally, as we take all feedback very seriously, both the positive and the negative. We apologize for the delay you experienced receiving a status update after your interview. We're implementing a new system here for candidate tracking and communication, and speedy updates are one of the reasons for this new investment. We manage an enormous volume of candidates every week - well over 25 for your role alone - and want to be equipped to give every one of them a positive interview experience. An even more pressing concern is your perception of age discrimination. Honestly, we're dismayed that you were left with that impression because it couldn't be farther from the truth. We have a hugely diverse population within the Livongo workforce, and that includes representation of all generations. Diversity and inclusion are part of our team culture, and are valued and actively supported at every level of this organization. If you didn't notice many older people during your interview, please remember that 45% of our employees work remotely, and another large percentage are in various other Livongo offices around the country. If you'd like to discuss the situation with someone personally, we'd be happy to set up a call or meeting with one of our HR reps. Please know that we value your interest in our company and thank you for investing time with us.