What do you know about the role? What interested you in the role? What type of communication have you experienced working at? (phone, emails, face to face) Career goals, where do you yourself in 5 years? Time management, how you would manage tasks in a day? Examples of Solving problems, acting quickly on your feet? What appeals to you about the working in member safety and recovery team? Example of a sudden change of plans, how do I deal with change? What are your experiences with customers, targets, KPIs? How do you react when I don't agree with a manager? A situation in the past with a colleague that you didn't get along with or disagree with? How do you build relationships? How do you think the ideal manager would be? What is your learning style? What your last manager would say about your strengths and improvement opportunities?