I interviewed at Liberty Mutual Insurance in May 2022
Interview
This was the worst interview I’ve had in my life. First, you fill out the app if your interested in the job. Then you are required to complete an assessment. Then if they are interested and you pass the assessment, you are required to conduct a prescreen interview with the recruiter. Then a actual video interview. That is a whole lot! During the prescreen with the recruiter, the recruiter asks you a list of questions. So what else is going to be asked in the video interview that you just didn’t ask me during the prescreen because they have you go over your entire work history, answer behavioral questions and depending on the recruiter role-play scenarios all during the prescreen smh. The recruiters butter you up and tell you how you did such a good job on the interview with them, responses was fantastic, your such a good fit etc., The worst part, for me, was the actual video interview. It was two men interviewing me. One was very nice, but the other it’s a definite no! I should have immediately shut my computer off during that interview. Silly me. The guy showed me “0” respect! He kept looking out the window during majority of the interview with me. No eye contact, no looking me in the face none of that. At least act like you want to be here conducting the interview. If you do not like your job sir Mickey D’s, BK and Walmart hires all day. I am still traumatized by that interview. A hot mess.
Interview questions [1]
Question 1
Explain a time you went above and beyond for a customer
Tell me about a time that you made a suggestion for improvement. What was the suggestion and what was the outcome
Easy video interview with two supervisors. Asked standard customer service questions using STAR method. They were both asking questions and also offered more details about the role. They were both polite and seemed easy to get along.
Interview questions [1]
Question 1
Please tell us about a time you had to deliver bad news to a customer
I applied online. The process took 1 week. I interviewed at Liberty Mutual Insurance (Detroit, MI) in Mar 2023
Interview
I had a phone interview & was told I would be moving on to the next step in the hiring process. I got a thank you for your interest after emailing the recruiter to follow up.
Interview questions [1]
Question 1
Tell me about a time you had a difficult customer.
They use the STAR method, I'd have some scenarios ready. It was a panel interview but it was not bad, just prepare a bit. Dress business casual to casual. I'd bring a copy of your resume as well.
Interview questions [1]
Question 1
Describe a time where you struggled with a project