I submitted an application online via the career section on Liberty Mutual's website. About a week later I received a phone call from HR to set up a phone interview for the following day. The phone interview went very well, last about 25-30 minutes. I was offered an in-person interview 3 days later at the office in South Charlotte. The second interview went very well (or so I thought); lasting about 2.5 hours. I met with 4 different employees; managers, HR, current claims rep, etc. I was told I would receive a phone call with a decision within two weeks. I waited beyond the two week period, no surprise. A little over 3 weeks after my interview I received an automated email saying they went with someone more qualified. I was let down of course and put off by the fact that they didn't have the decency to send a more personal email or professional phone call.