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First and foremost, we understand why you are frustrated about this situation and are sorry that this was your first interaction with KnowBe4! We want to let you know that although this is disappointing, we are addressing this situation with the necessary team members and executives as we never wish a potential Knowster to experience this again.
If there is anything else we can do, please do not hesitate to reach out to us at hirethebest@knowbe4.com, as we genuinely admire your willingness to share this information with us.