I was contacted by an internal HR rep following my application for a position online. We had an interview via phone that went very well, and I was told that I would hear back from her in a week or so to schedule the next step in the process. I was also told not to hesitate to contact her with any questions, or to follow up if I don't hear from her. I was thrilled, but this would be the end of that feeling for the remainder of my experience with them... I did not hear back in the next week, so I sent an e-mail to follow-up, to thank her for her time, and to inquire about the status of the position and myself in the process. That inquiry went completely unanswered. Another week went by, and I decided to follow up one final time. That e-mail and phone call both went unanswered, and I assumed I'd been excluded from the process, and was simply ignored rather than be told that. Through a strange twist of fate, a friend of mine had occasion to "introduce" me to one of the IT executives via LinkedIn. I took that opportunity to introduce myself, and to mention that I had interviewed for a position with them and had no idea why it didn't go any further. He, also, completely ignored me and didn't even acknowledge the introduction. I knew nothing about this company, other than having a passing knowledge of their products from seeing them advertised. This negative experience with their internal HR and hiring process was enough to let me know that I want nothing to do with them and their ridiculously overpriced office furniture. While reviews on Glassdoor seem to speak favorably of how they treated employees in the past, my experience was the complete opposite of that. Companies like this have yet to figure out that their interactions with people have negative consequences - especially when people like me are their customer. There is no more sure-fire way to ensure that someone won't buy your products than to treat them badly. This is as true in a business transaction as it is in the interview process, or any other interaction that you have with the public. Interestingly, karma has a way of making things right: I was involved in the decision making for a multi-million dollar office renovation project at my current company, and with input about my experiences with Knoll, their products were not even considered for our office.