Based on the email and a typical MSP hiring process, you’ll likely start with brief introductions and a discussion about your background, experience, and interest in the role. One interviewer will probably focus on technical troubleshooting scenarios involving Windows, Microsoft 365, networking, printers, and user support, while the other may assess your customer service skills, communication style, ability to prioritize tickets, teamwork, and overall fit with the company culture. You’ll also have an opportunity to ask questions before they explain the next steps in the hiring process.