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      Kin Insurance

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      Licensed Customer Service Agent Interview

      8 May 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Kin Insurance in Apr 2025

      Interview

      I was contacted by an excited & thorough recruiter at the direction of the recruiter's boss who loved my resume. I had a phone screening with the recruiter that went fantastically, & then a virtual video interview with 3 hiring managers. The 3 Customer Service Managers were very mercurial, 1 passed the vibe check on authenticity, & the other 2 switched their attitudes around mid-interview without warning & never recovered or came back to meet me & the other 1 where we were. The other 2 seemed almost annoyed by my answers toward the end of the interview whereas the other 1 was doing heart emojis as I was talking. What a juxtaposition... -Ultimately, I was not chosen to move forward. The 2 who rejected me appeared to have wanted a very simple & uncomplicated ABC person; I showed up as a BGLRY person, & they were not emotionally ready for that. The decision wasn't made based on my competency, passion, education, experience, or documented success in various industries; it was made because 2 people having a day & a mood decided that they didn't like me. I wasn't there for a popularity/likeability contest; I was there for a job; & I was denied the job due to personality differences, which, again, has nothing to do with the job or my ability to do it. Based off of my experience, I wouldn't recommend interviewing for this company.

      Interview questions [1]

      Question 1

      There were 3 of them & they each asked me multiple questions. It felt like maybe 6 questions, with about 2 questions each. They asked very typical questions: tell me about your background & why you want to work in this role & for our company, tell me about a time when..., & etc.
      1 Answer
      1