I applied online. The process took 2 months. I interviewed at Kaiser Permanente (Corona, CA) in Jun 2015
Interview
The First process is you get an email inviting you to take 5 different test. From typing, personality test, math, grammar, and customer service. The test is long, it takes about an hour and a half to two hours depending on you. At the end of the test depending how well you do it will say your a match and that a recruiter should contact you.
Within one week the recruiter contacted me for an interview. Basically it's two managers interviewing you and they both take turns asking you questions. They right everything down. There is hardly any eye contact. This experience was different. They ask A LOT of behavioral questions.
Interview questions [1]
Question 1
1: What do u know about Kaiser & why do u want to work here.
2:What have you done over& beyond for a customer?
3:Have u ever experienced when someone went over and beyond to help you?
4: If someone comes back late from lunch how would you react?
5: If you can't find the answer what would you do?
6: Why makes you a good candidate for Kaiser ?
I interviewed at Kaiser Permanente (Gaithersburg, MD)
Interview
Customer service scenario questions: You may be asked how you would handle specific situations, like dealing with a frustrated patient or explaining complex healthcare plans.
Role-play scenarios: Sometimes, they’ll set up a role-play to evaluate how you handle customer queries, objections, or challenges in real-time.
Job-specific skills: They might ask if you're familiar with any healthcare systems, terminology, or insurance plans.
Behavioral questions: More in-depth questions about your previous work experience. Example:
"How do you prioritize tasks when dealing with multiple inquiries?"
"Tell us about a time you had to adapt to a new policy or regulation in your job."
Interview questions [1]
Question 1
Imagine a customer calls in frustrated because their claim was denied. They believe the denial was a mistake, and they are very upset. How would you handle the situation, ensuring the customer feels heard, while also explaining the details of the claim denial and any next steps they can take?
I applied online. I interviewed at Kaiser Permanente (Lawrenceville, GA)
Interview
Panel interview with the supervisors from each location. It almost felt like an interrogation. Some supervisors were more easygoing than others. It may be intimidating if you’re not used to that type of setting but if you know your stuff, you’ll be fine.
Interview questions [1]
Question 1
Tell us a time you used the 5 star method to complete a project or task. What did you do and what was the outcome.
Through an agency to get job it was easy not a lot of questions you basically submit resume Through an agency to get job it was easy not a lot of questions you basically submit resume
