I applied online. The process took 4 weeks. I interviewed at Kaiser Permanente in Jan 2017
Interview
It was a group interview. There were 7 other people interviewing for a job. We had to sit in alphabet order. There was four interviewers. We went around the whole table and introduce ourselves. Then we had to pair up and ask or partner what customer service skills/jobs have they had, and then present them to the room. We then had two out three questions that were written on the board out loud one by one. Why do we want to work at a call center? How do we handle stress? Lastly we were asked four questions by the interviewers one by one. One question at a time. We were all asked the same questions. Why should we hire?
Interview questions [1]
Question 1
Why should we hire you?
Describe a time when you delivered customer service that you were not satisfied with.
Why do you want to work at a call center?
I interviewed at Kaiser Permanente (Gaithersburg, MD)
Interview
Customer service scenario questions: You may be asked how you would handle specific situations, like dealing with a frustrated patient or explaining complex healthcare plans.
Role-play scenarios: Sometimes, they’ll set up a role-play to evaluate how you handle customer queries, objections, or challenges in real-time.
Job-specific skills: They might ask if you're familiar with any healthcare systems, terminology, or insurance plans.
Behavioral questions: More in-depth questions about your previous work experience. Example:
"How do you prioritize tasks when dealing with multiple inquiries?"
"Tell us about a time you had to adapt to a new policy or regulation in your job."
Interview questions [1]
Question 1
Imagine a customer calls in frustrated because their claim was denied. They believe the denial was a mistake, and they are very upset. How would you handle the situation, ensuring the customer feels heard, while also explaining the details of the claim denial and any next steps they can take?
I applied online. I interviewed at Kaiser Permanente (Lawrenceville, GA)
Interview
Panel interview with the supervisors from each location. It almost felt like an interrogation. Some supervisors were more easygoing than others. It may be intimidating if you’re not used to that type of setting but if you know your stuff, you’ll be fine.
Interview questions [1]
Question 1
Tell us a time you used the 5 star method to complete a project or task. What did you do and what was the outcome.
Through an agency to get job it was easy not a lot of questions you basically submit resume Through an agency to get job it was easy not a lot of questions you basically submit resume
