Kaiser Permanente Human Resources Call Center Representative interview questions

Had to first take a typing test. Then had a group interview (with the two managers) asked behavioral questions along with past work experience questions. Lasted about an hour. Wanted a month then asked for a second interview. During the second interview, had to complete a writing sample then had same two people interview me again. Asked very similar questions, lasted only 20 minutes. Seemed like a waste to have second interview. Was offered the job 5 days later, with a start date a month away. Seems like they are very slow at moving to the next stages which is what I heard before.