Group interview which involved being given scenarios of customers who needed help and having to offer recommendations for their specific need. Individual questions about previous experience and why John Lewis. Asked to provide examples of challenges faced and multitasking.

During the session, there were seven candidates seated around a rectangular table. Unfortunately, I was positioned at one end with no one directly opposite me. This arrangement made it very difficult for me to see and engage with the rest of the group. As a result, I struggled to read the room, gauge when it was appropriate to speak, or participate meaningfully in the discussion. This setup left me feeling isolated and excluded me from the rest of the group, which I think did not give me a fair opportunity to demonstrate my skills and contribute effectively. I believe a smaller group size or a circular formation would have been more appropriate. I wanted to raise this feedback as I found the experience really disappointing and not reflective of a fair or inclusive interview process.