I applied online. The process took 5 days. I interviewed at JPMorganChase (Brooklyn, NY) in Jan 2011
Interview
Applied online on company web-site. Got call from assistant manager and was invited for interview. Dress professionally. Other employees at the branch were watching while i was waiting. So make sure to be friendly and make first impression on them too. Interviewed by the same assistant manager and her trainee. Basic questions about previous jobs, customer service questions and why i want to work for chase. After that they asked if I had any questions. Make sure u have them, so they see u interested in this position and their company too. Got a call from recruiter after 5 days. Accepted offer. Start date took about 2 weeks.
Interview questions [1]
Question 1
Describe the time when you had difficult customer and you resolved his/her issue.
It was a short interview where they asked multiple questions scenario based questions. Mainly trying to see if your responses align with the Chase theme of professionalism and customer service punctuality and eagerness to grow.
Interview questions [1]
Question 1
Explain a circumstance where you and a coworker didn't get along.
Interviews were conducted in a timely manner - Prompt relaxed. Provided several details around the job, culture , and benefits. The interviewee met me and sat with me in the office. He asked about 12 questions and it lasted about 30 minutes.
After filling out an application, if selected you will have a phone interview, if selected a branch manager will reach out. After 1-2 weeks you'll get accepted or rejected. very basic questions from experiences.
Interview questions [1]
Question 1
A time where a customer was highly upset and how did you resolve it.