I applied through a recruiter. I interviewed at Irvine Company
Interview
I had a 30 minute interview over the phone with 2 people on the line. They asked about 5-7 questions mostly about customer service skills. Wanted to see if you can speak well on the phone/ have good communication skills. I had a very positive experience and everyone was nice.
Interview questions [1]
Question 1
Tell me about a time you had to deal with an angry customer
I applied in-person. The process took 1 week. I interviewed at Irvine Company (Irvine, CA)
Interview
Went to a hiring fair and the interviews were straight forward and quite simple, basic customer services questions. Mainly focused around conflict resolution and ability to multitask in a fast paced environment.
After a phone interview with HR and being put into contact with the property manager via email, an in person interview was set up a week later with 4 property managers.
Interview questions [1]
Question 1
Explain a situation during which you had to resolve a customer service issue with a frustrated client?