Intuit Customer Service and Support Specialist Interview Questions

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Interviews

Customer Service and Support Specialist Interview

13 Aug 2015

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through a staffing agency. The process took 2 weeks. I interviewed at Intuit (Chicago, IL) in Sept 2012

Interview

Hiring was done through temp agency. Interview was a three step process; Phone, face to face with recruiter and face to face with hiring manager. Majority of the entry level positions are filled this way and it is relatively the same process with all the staffing agencies.

Interview questions [1]

Question 1

Typical generic situation and behavioral questions. Ex. Give an example of a time you had to respond to an unhappy customer. Tell me about a situation when you had to work with beyond your scope of responsibility to resolve an issue. Etc

Answer question

Other Customer Service and Support Specialist interview reviews for Intuit

Customer Service and Support Specialist Interview

17 Feb 2017

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied through a staffing agency. I interviewed at Intuit (Fredericksburg, VA) in Dec 2016

Interview

Non technical questions on walking a customer through an issue. They also had a scenario where you would look at a picture and describe to the interviewer how you would put it together. They focus in customer service but training is tax and systems heavy.

Interview questions [1]

Question 1

Customer service experience

Answer question

Intuit response

Thank you for the feedback and welcome to Intuit!

Customer Service and Support Specialist Interview

6 Nov 2016

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied through other source. The process took 4 weeks. I interviewed at Intuit (Paris) in Mar 2015

Interview

J'ai été embauché en mai 2015, à la suite de trois entretiens téléphoniques avec INTUIT UK puis trois entretiens dans les bureaux de Paris. A ce jour la procédure d'embauche a changé.

Interview questions [1]

Question 1

Des questions portant sur mon expérience, le service clients, sur la comptabilité, ma plus- value à Intuit France de part mon expérience- compréhension du poste.

Answer question

Customer Service and Support Specialist Interview

2 Apr 2015

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. The process took 3 weeks. I interviewed at Intuit in Jan 2015

Interview

Completed 2 interviews. The first one was pretty quick and basic. The second one just basically asked the same questions. The third one was really just a job offer.

Interview questions [1]

Question 1

How do you screen shot using the iMac?

4 Answers

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Customer Service and Support Specialist Interview

13 Aug 2015

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through a staffing agency. The process took 2 weeks. I interviewed at Intuit (Chicago, IL) in Sept 2012

Interview

Interview questions [1]

Question 1

Answer question

Other Customer Service and Support Specialist interview reviews for Intuit

Customer Service and Support Specialist Interview

17 Feb 2017

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied through a staffing agency. I interviewed at Intuit (Fredericksburg, VA) in Dec 2016

Interview

Interview questions [1]

Question 1

Customer service experience

Answer question

Intuit response

Thank you for the feedback and welcome to Intuit!

Customer Service and Support Specialist Interview

6 Nov 2016

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied through other source. The process took 4 weeks. I interviewed at Intuit (Paris) in Mar 2015

Interview

J'ai été embauché en mai 2015, à la suite de trois entretiens téléphoniques avec INTUIT UK puis trois entretiens dans les bureaux de Paris. A ce jour la procédure d'embauche a changé.

Interview questions [1]

Question 1

Des questions portant sur mon expérience, le service clients, sur la comptabilité, ma plus- value à Intuit France de part mon expérience- compréhension du poste.

Answer question

Customer Service and Support Specialist Interview

2 Apr 2015

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. The process took 3 weeks. I interviewed at Intuit in Jan 2015

Interview

Completed 2 interviews. The first one was pretty quick and basic. The second one just basically asked the same questions. The third one was really just a job offer.

Interview questions [1]

Question 1

How do you screen shot using the iMac?

4 Answers

Intuit

Customer Service and Support Specialist Interview

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Customer Service and Support Specialist Interview

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Customer Service and Support Specialist Interview

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Customer Service and Support Specialist Interview

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Customer Service and Support Specialist Interview