I transited to this field from other field with no experience as fresher without any experience with customer service representative so it was very difficult for me to answer on behavioural and situation based questions.
I applied online. I interviewed at Intact in Feb 2026
Interview
First Video interview after sending cv for 1 day. Received a link to take video interview within three days. Only takes about 15minutes ,can film few times and review. Will review next step in few days.
Interview questions [1]
Question 1
Why Intact?some behaviours questions.can film few times and review
Interview as usual same interview questions about yourself and work experience and how you face customers and how to handle angry customers and are you okay for repetition how you handle situations
I applied online. I interviewed at Intact (Toronto, ON)
Interview
The process was simple and easy to navigate. The first few questions were aimed at getting to know you better, and then they eased you into questions about your experience and the role. Overall, it was a pleasant experience.