I applied online. The process took 5 weeks. I interviewed at Insightful (New York, NY) in Aug 2024
Interview
HR recruiter was incredibly responsive and willing to answer any questions I had throughout the interview process, which took about 5 weeks.
Interview steps:
- HR screening
- Head of CS
- Case study presentation with Head of CS and Team Lead
- CEO
- Reference check
- Offer
Interview questions [1]
Question 1
Create a 30 minute presentation for a potentially churning customer that showcases the benefits of maintaining the relationship with Insightful.
Typical CS questions around managing book of business, organization and prioritization, upsell/expansion, and how you'd respond to certain client scenarios.