It consisted of two phone calls and an onsite interview in my case. The first call was with their own in house recruiter, the second with what I understood to be another recruiter who was taking care of this role and who gave a typical screening interview for 20 - 30 minutes. The final on site component of the interview was where I felt the company let themselves down. The interview was held by two team leaders, one came across quite affable and the other intimidating, perhaps a deliberate set up, regardless it felt like a bit of dated approach to have one grilling and the other jumping in to move things along. There was a sales pitch or roleplay as part of the process, I was actually given a brief on what type of questions they would ask during it and what the best approach was to take during it which I found self defeating. In general the experience was bad as I expected a lot more discussion relevant to role and how I might fit rather than a hard line on how much I valued working towards KPI's and "where did I see myself in 5 years" with the bad cop staring me down. It felt like an interview for a low rate call center from 20 years ago.