Insane. Called the company's main 800 number, a woman answered very rude and abrupt in a low voice, "hello." I was surprised and asked what company it was--no answer. Then she hung up on me. That happened twice. When I went to the company's location (in a sketchy part of town) the doors were all locked. I finally found one tiny entrance at the back of the building that was unlocked. I went in and it looked like a janitor's hall. I saw 4 employees. They were all rude--more than I've run into at any other business in Memphis--ever. I didn't stay long.