The interview process consisted of two stages. The first interview was with a recruiter and was fairly standard. After that, candidates were expected to drive about two hours for an in-person interview with the hiring manager.
The second interview felt unnecessarily difficult and outdated for an IT Service Desk role paying under $70K per year. The manager, Dave, conducted a very long technical assessment on a laptop that lasted nearly three hours. Many of the questions focused on older A+, Microsoft certification material, including topics that most modern IT support professionals rarely use day-to-day unless they recently studied for certifications years ago.
The process seemed heavily focused on memorization rather than practical troubleshooting ability, communication skills, adaptability, or real-world IT support experience. The management style also felt very old-school, and it appeared there was limited willingness to adapt the hiring process to current industry standards or evaluate candidates more holistically.
Overall, the interview process felt overly exhausting and rigid for the compensation being offered. My advise if you were offered this opportunity “DoNT WASTE YOUR TIME “
