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      Head of Customer Care Interview

      20 Dec 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at IPSY in Dec 2024

      Interview

      I applied online via a LinkedIn advertisement. Approximately one week later, I received an email to schedule a 30-minute Zoom call to discuss the role and my background with their internal Recruiter. Following this interview, I was scheduled to participate in a second Zoom interview with the incumbent for this role. I thought this was odd as the incumbent would naturally be prejudiced to their own beliefs and vision of who should be taking over the job as she was moving on to future endeavors and already submitted her notice. Unfortunately, the hiring authority was traveling abroad, and I was forced to interview the incumbent who had poor video and voice quality due to technical issues where we ended up going off camera for much of the conversation as her screen kept freezing. Upon reflection, I believe there is an internal applicant lobbying for the role. This is the person the incumbent will assist in gaining promotion. They are only interviewing external applicants for justification reasons. Period.

      Interview questions [1]

      Question 1

      Standard management boilerplate questions. Simply going through the motions and checking the box to ultimately justify promoting an internal applicant. Big waste of time.
      Answer question
      avatar
      IPSY response
      1y
      Hello, and thank you for taking the time to share your experience. We truly appreciate your interest in the Head of Customer Care role and are sorry to hear that your interview process didn’t meet your expectations. While this process was not entirely typical due to scheduling challenges, we want to assure you that the incumbent, hiring manager, and recruiter are working closely in sync to find the best fit for this position. The goal is to ensure alignment on expertise, contribution to company culture, and professional demeanor—key factors in identifying the right candidate. We value transparency and your candid feedback, which helps us continue to improve the candidate experience. Thank you again for considering IPSY, and we wish you the best in your career journey. Best regards, IPSY People Team