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      IHG Hotels and Resorts

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      Guest Service Agent Interview

      25 Jun 2024
      Anonymous employee
      Hayman Island

      Other Guest Service Agent interview reviews for IHG Hotels and Resorts

      Guest Service Agent Interview

      10 Mar 2025
      Anonymous employee
      Phú Quốc
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at IHG Hotels and Resorts (Hayman Island)

      Interview

      Online application, casual phone interview, formal virtual interview. Questions were very scenario based. Overall some difficulty but generally a pleasant application experience. Questions were around customer service, complaints, hotel departments, front desk tasks etc.

      Interview questions [1]

      Question 1

      There's a large queue at reception and guests are getting visibly frustrated, what do you do?
      Answer question
      Average interview

      Application

      I interviewed at IHG Hotels and Resorts (Phú Quốc)

      Interview

      Interview via whatsapp due to Covid 19 directly with Front Office Manager. After that, I was asked to provide the referee information. Once you pass the interview, the HR will contact you to deal about the salary

      Interview questions [1]

      Question 1

      Are you able to work night shift ? And can you list some name of night audit reports?
      Answer question

      Guest Service Agent Interview

      11 Jul 2024
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at IHG Hotels and Resorts

      Interview

      They quickly introduced the hotel and asked me about my work experiences. Also, they asked me what i know about the hotel. They are so friendly and pretty easy going.

      Interview questions [1]

      Question 1

      What you know about the hotel
      Answer question