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      IHG Hotels and Resorts

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      Reservation Specialist Interview

      24 Sept 2016
      Anonymous employee
      Accepted offer
      Positive experience

      Other Reservation Specialist interview reviews for IHG Hotels and Resorts

      Reservation Specialist Interview

      26 Nov 2017
      Anonymous employee
      North Charleston, SC
      Accepted offer
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at IHG Hotels and Resorts

      Interview

      It was a little long but pretty run of the mill. Everyone was very nice. The positive thing is they want you to know whether or not you get the job before you leave there.

      Interview questions [1]

      Question 1

      They had me do a role play call
      2 Answers
      2
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at IHG Hotels and Resorts (North Charleston, SC)

      Interview

      After I applied online, I had a phone screening where they asked a few questions. Very soon did I hear back for an in person interview. The interview was not too intimidating. They started with a tour of the facility, then we sat down and asked questions. Then they gave you a sheet of information about a hotel, left you alone for about 10 min to review it, and called you on the phone where you had to act like a reservation agent and sell them the hotel room. Little nerve-racking if you have never sold over the phone before but they give you great feed back and they gave me the yes your hired on the spot.

      Interview questions [1]

      Question 1

      Tell us a time when you had to deal with a difficult customer and how did you solve the problem?
      2 Answers
      5

      Reservation Specialist Interview

      28 Apr 2017
      Anonymous employee
      Salt Lake City, UT
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at IHG Hotels and Resorts (Salt Lake City, UT)

      Interview

      Upon arriving to interview, I was guided to a set of computers where I was given precise instructions for some assessments specifically designed for this type of job. After KILLING those, I did a one-on-one interview with an HR person asking general questions. Then, I interviewed with a team manager. After she realized I had more than enough experience, she skipped a bunch of questions (ie. She didn't just follow a script)

      Interview questions [1]

      Question 1

      What is your customer service experience?
      2 Answers