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      Humana

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      Humana interviewsHumana Customer Care Specialist - Inbound Pharmacy/Medical Calls (Tempe, AZ) interviewsHumana interview


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      Customer Care Specialist - Inbound Pharmacy/Medical Calls (Tempe, AZ) Interview

      18 Nov 2014
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Humana

      Interview

      I applied online, I was then contacted (promptly) within the next week to do a phone interview. This was not done with a live person but rather a number I was able to call at my own convenience. I had enough time to think of thoughtful responses. I assume upon Humana reviewing that recorded interview, I was contacted (-again, via email) to schedule and interview. I was given the option of two days, but they told me provide a convenient time for me. I could tell she wanted me to come in on Tuesday even though Wednesday was also an option so that's the day I chose. I was not told it was to be a group interview (panel type) until I received the confirmation email. I never had this type of interview so I was nervous but excited to say I had done one. Actually, the interview setting was very comfortable. Another person and I. He alternated asking us questions and was nice. Questions consisted of "name a time where you did not speak up where you should have" and "give an example of a relationship you had with a difficult person that others may not have understood" He would alternate, asking the other prospective to answer first, then me, assessing the quality of our answers when given time to think, versus on the spot - I assume. The other candidate was nice as well. We all got along. He told us we would be contacted within a week because they were still interviewing candidates. I received a call the following Monday with an offer of full time permanent position. comfortable

      Interview questions [2]

      Question 1

      Name a time you had to have a difficult conversation you did not want to have, and how did you handle it.
      Answer question

      Question 2

      What is your biggest asset to the company, and what is your biggest area of opportunity?
      Answer question
      3

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