You will either interview with the owner of the company, Robert Hovey, or his assistant Brek. You have to apply in person and then they will set up a time with you if they are accepting applications at the time. The interview in total took about 15 minutes, maybe less. I interviewed with Brek. I recommend bringing your resume although he never looked at mine. You sit down with him and describe your past work experience, call center experience, experience with people. Then he describes the job and what you will be doing and he will give you a packet of scripts to memorize. He gives you 3 days to a week to memorize the script and then the second part of the interview is over the phone where you will perform a phone scenario with him using the script, and also be expected to answer all questions from the script quickly and promptly. If he thinks you sound good on the phone, and you have most of it memorized and able to answer quickly, then you most likely get a chance at the job. Your first day will be orientation all day in conference room with other applicants. They will go over training and job requirements and have you train with each other as well to practice your script. The following day you will shadow employees as they are on the phones with customers. Then you get assigned a desk and jump right onto the phones to outbound cold call customers and read your script.