1) CV and Cover letter 2) 3 page "challenge" 3) Mock customer chat over Hangouts 4) Phone interview 5) In office interview with a number of the CS team. The entire process was incredibly disorganized and convoluted. Every single interview with an actual person was late on their part from not calling at all to waiting over an hour in the office. They use the guise of "constantly growing" to cover up that no one knows what is going on. Complete joke.