I applied online. The process took 4 days. I interviewed at Honda (San Bruno, CA) in Jan 2019
Interview
Met with the head of customer service and with another customer service representative. Interview lasted about 45 minutes. Was fairly organized, the team members seemed nice and friendly. It was definitely very busy and required weekend hours.
Interview questions [1]
Question 1
Tell me about your past experience? How do you deal with difficult customers?