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      Hireology

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      Customer Success Associate Interview

      27 Feb 2019
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Hireology (Chicago, IL) in Oct 2018

      Interview

      After submitting my resume, I was contacted less than a day later to schedule a phone interview. The phone interview lasted about 20 minutes, and I then asked to submit the Caliper Assessment and my references. The Caliper is a personality assessment that gauges how well you would fit in the role. The cool thing about their reference checks is that they email the references a survey to fill out instead of calling them. After sending over everything, I had an in person manager with my potential direct manager and another individual on the Customer Success team that lasted about an hour. Once I was notified I made it to the final round, I spoke to the VP of Customer Success, Debra Senra for a 30 minute interview.

      Interview questions [3]

      Question 1

      Can you think of a time when you went out of your way to help your company when it was outside the realm of your job description? Why did you do that?
      Answer question

      Question 2

      Everyone has missed a deadline at some point in their lives. Can you describe a time when you missed a due date or deadline? What caused you to miss it? What did you do about it?
      Answer question

      Question 3

      When working on an assignment or project, are you more likely to spend extra time making sure you didn't miss anything, or complete the assignment as fast as possible to get it done early? Using that context, tell me about the last major assignment or project that you worked on.
      Answer question
      avatar
      Hireology response
      7y
      Thank you for the feedback, we're happy you experienced a swift interview process with us and look forward to your new career at Hireology. Thanks, Rachel Wilhelm Manager, Talent Acquisition Hireology

      Other Customer Success Associate interview reviews for Hireology

      Customer Success Associate Interview

      19 Feb 2020
      Anonymous interview candidate
      Chicago, IL
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Hireology (Chicago, IL) in Jan 2020

      Interview

      A very brief, superficial interview. Interviewer asked a few basic, monotonous questions over the course of 12 minutes. Said they would reach back out to schedule in-person interview, emailed-back a week later with a rejection message.

      Interview questions [1]

      Question 1

      1."Name one case in which you struggled to overcome something?" 2. "What's something that people get wrong about you?" 3. "What drives you?"
      Answer question
      1
      avatar
      Hireology response
      6y
      Thank you for your feedback. It is our goal to provide an engaging candidate experience and set clear expectations about our hiring process. It sounds like that was not your experience, and your feedback will be shared with the team so we can make improvements. Elise Peterson Team Lead, Talent Acquisition

      Customer Success Associate Interview

      5 Aug 2019
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Hireology (Chicago, IL) in Jun 2019

      Interview

      When I applied I was sent a pre-screen survey full of yes or no questions from there I heard from the recruiter 2 days later for the initial phone screen. Had the phone screen then was asked to come in for a in person interview at the end of the call. A couple hours after my in person interview, I found out I would be considered for the last round of interviews and was told I would need to take an assessment and reference check and speak with the VP of Customer Success (This was Friday).I did my assessment, fill-out out my reference check for to send to my references complete over the weekend. On Monday I had a call with the VP and was made a offer the same day.

      Interview questions [1]

      Question 1

      What can you bring to the Hireology team ?
      1 Answer
      1
      avatar
      Hireology response
      6y
      Thank you for the feedback, I'm happy to hear you had such an efficient interview process with us. We could not be more thrilled to welcome you to the team! Thanks, Rachel Wilhelm Manager, Talent Acquisition Hireology

      Customer Success Associate Interview

      19 Feb 2019
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Hireology (Chicago, IL) in Nov 2018

      Interview

      Hireology moves quickly as a company and this certainly also applies to their hiring process. Every step was clearly thought out and I never felt left in the dark about "next steps." Scheduling interviews and completing necessary documentation was made as easy as possible. Each interview was professional, but also allowed for space to get to know those interviewing me.

      Interview questions [1]

      Question 1

      What is an example of a time you faced adversity in your previous role?
      1 Answer
      avatar
      Hireology response
      7y
      Thank you for the feedback, we're happy you had a great experience with our recruiting team and cannot wait to see what you will accomplish at Hireology. Cheers to your new career! Thanks, Rachel Wilhelm Manager of Talent Acquisition

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