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      Hill Robinson

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      Head of Crew Services Interview

      8 Aug 2025
      Anonymous employee
      Southampton, England
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Hill Robinson (Southampton, England) in Jun 2025

      Interview

      I applied on 15 May and was offered the role on 7 July, following a thorough, multi-stage process. This included an initial screening call, a face-to-face with the COO, preparation of a detailed 90-day plan, and a final interview with both the COO and Chief People Officer. We progressed to discussions around financials, and I was told the offer was with the CEO for final approval. After that point, there was a two-week period of silence (understandable and advised reasons). However, when I followed up, I was invited to a call on the same day - 17 July - where I was informed the offer was being withdrawn. The reason given was a change in direction, the company had decided they now wanted someone with maritime experience. While this had been mentioned earlier in the process, the COO had made it clear he was comfortable moving forward without it. The decision to reverse course at the final stage was a thorough waste of time and demonstrated a lack of clarity and decisiveness at a senior level. A role-specific requirement like this should have been firmly established at the outset. Instead, significant time and effort were invested on both sides for an outcome that could, and should, have been avoided.

      Interview questions [1]

      Question 1

      To create and present a detailed 90 day plan outlining how I would structure and lead the Crew Services function; including key priorities, integration across departments, and immediate impact areas.
      1 Answer

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