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      Technical Support Specialist Interview

      30 Jul 2021
      Anonymous interview candidate
      Toronto, ON
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Hextom (Toronto, ON) in Jul 2021

      Interview

      This is a follow up to my first interview review, aka my second interview. My second interview was coordinated the same as my first interview. I recieved a message from the messaging platform offered though the job board I applied to the job though. 2/3 interviewers were the same people whom I was interviewed by in my first interview. 3rd interviewers was the CEO. Everyone was on time. CEO joined the call with a banana filter... It was a little rude but I played along saying it's a good ice breaker. The CEO hosted this interview. It was a technical interview where they send you a test environment where you log into a Spotify account and you share your screen. Firstly, no one advised that I would need to share my screen, which was a red flag. I should have been advised out of courtesy. Anyway, they tell me to make a "Free shipping app" and walk through my processes. They asked me what I would change about the app and asked me common questions they get tickets for. At one point I give around five possible answers to a question and the CEO just says "there's a lot more" and wants me to keep trying. I do, but at a certain point I don't know what to say. I make a common mistake they get questions about and the CEO literally responds with "isn't it obvious?" There was even a time the CEO asks me a question and I respond with "I don't know" and the CEO starts his sentence with "the answer is simple..." The second part of the interview the CEO gives you three mock emails and asks you to reply. Question 2/3 you are asked to make basically there free shipping apps to accommodate the client wanting their app to reflect different currency/languages. I ask "do you want me to translate the text to Spanish and French?" The CEO says yes even though he admits he doesn't speak Spanish nor French. I proceed to Google translate the text. I felt this was incredibly unnecessary as another interviewer said no. From this interview I saw the other interviewers did not speak unless asked.

      Interview questions [2]

      Question 1

      If this is your job, how long do you think you would be able to do it for?
      Answer question

      Question 2

      Questions did not cover JS, HTML, CSS like in first interview despite this interview being the technical interview
      Answer question

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