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      Heritage Bank

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      Loan Servicing Specialist Interview

      18 Aug 2025
      Anonymous interview candidate
      Tacoma, WA
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Heritage Bank (Tacoma, WA) in Jul 2025

      Interview

      I interviewed briefly over the phone with the recruiter then received an onsite interview within a week with the hiring manager. It was a very pleasant and candid conversation of what was needed, and the standard behavior questions were asked. I received fantastic communication throughout weeks following regarding job verification, reference checks and background checks. It took approximately 20 days from start to finish and I was offered the position. However, the medical benefits were approximately $3000 above industry standard, and $5000 more than I was currently paying annually. The position did not have a budget that was able to cover the difference in out-of-pocket premiums I would have to take on, so I had to decline.

      Interview questions [1]

      Question 1

      Tell me about a time when you dealt with a difficult customer/manager?
      Answer question