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      Customer Success Manager Interview

      2 Dec 2021
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Success Manager interview reviews for Handshake

      Customer Success Manager Interview

      25 Sept 2024
      Anonymous interview candidate
      London, England
      No offer
      Easy interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at Handshake

      Interview

      Awful candidate experience. I received a cold email from a Handshake team member about a position, spoke to her about the role, and then was told I'd hear from an internal recruiter in the next few days. The recruiter then explained that a different recruiter would reach out to me, who in turn told me that a THIRD recruiter would reach out to me instead. On our eventual phone call, the third recruiter repeated nearly every question and talking point from my initial call and had very few answers to my questions about the role. When they moved me forward, I was excited to speak to a team member who had been at the organization for a few years with the hopes of learning much more about the role than the recruiter could provide. About 90 minutes before my call, they informed me that instead of speaking with a veteran team member I'd be speaking to someone on their fourth week at Handshake. He was wholly unprepared for the call, started it 5 minutes late, and ended it 5 minutes early because he couldn't answer even basic questions about the role. Some advice: don't post roles for hire until you have a set recruiting process with hiring managers who come prepared to meet with candidates.

      Interview questions [1]

      Question 1

      Tell me about a time you had to give direct feedback to your manager.
      Answer question
      3
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Handshake (London, England)

      Interview

      First interview was with the recruiter, then I met with the manager, one team member and lastly I was asked to prepare a deck which I presented in front of 3 people

      Interview questions [1]

      Question 1

      During the presentation you'll be asked to role play a CSM during a kickoff call
      Answer question

      Manager, Customer Success Interview

      1 Feb 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Handshake in Jan 2024

      Interview

      Ghosted. I had a first screening call with the recruiter who let me know that I would be moving forward in the process and they went dark after that. Overall, a very disjointed process

      Interview questions [1]

      Question 1

      General questions on coaching, leading a team and my book of business
      Answer question

      Customer Success Manager Interview

      15 Sept 2022
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Handshake (London, England) in Aug 2022

      Interview

      I had a first 30 minutes interview with the talent acquisition manager which was straightforward. Then a second 30 minutes interview with the hiring manager. More questions about my background and an overview of the company given.

      Interview questions [1]

      Question 1

      What are you looking for your next role? How comfortable are you with remote working?
      Answer question