I applied through a recruiter. I interviewed at HSBC (Leeds, England) in Sept 2024
Interview
The online application is followed by a screening call to assess basic qualifications. Successful candidates then proceed to a formal interview, where skills and fit are evaluated in detail. Basic customer service questions are asked to ensure that you are the right fit.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer.
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
The process took 2 weeks. I interviewed at HSBC in Jul 2025
Interview
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
I applied online. The process took 4 weeks. I interviewed at HSBC (Birmingham, England) in May 2025
Interview
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Interview questions [1]
Question 1
Tell me about a time you went far and beyond for a customer?