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      HSBC

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      Customer Service Representative Interview

      13 Oct 2015
      Anonymous employee
      Manila, Manila
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at HSBC (Manila, Manila) in Jun 2011

      Interview

      It was a pretty average process. I was interviewed by two people, but in two different buildings. First was an interview with the supervisor, and then there was an interview by HR. It was easy and straightforward. I was asked about my previous work experience, and I was assessed for customer service skills. I think there might have been a typing test, a reading and comprehension test, and speaking test. The interview took about a couple of weeks, and then the job offer was placed, and I started almost immediately.

      Interview questions [1]

      Question 1

      Describe your strengths.
      Answer question

      Other Customer Service Representative interview reviews for HSBC

      Customer Service Representative Interview

      31 May 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC

      Interview

      Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle

      Interview questions [1]

      Question 1

      What is good customer service to you?
      Answer question

      Customer Service Representative Interview

      7 Apr 2026
      Anonymous interview candidate
      Birmingham, England
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC (Birmingham, England)

      Interview

      I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview

      Customer Service Representative Interview

      19 Jan 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at HSBC

      Interview

      Easy enough , staff nice , star questions , be confident , make eye contact , be enthusiastic show skills , enjoy it , try hard . Ask questions like a typical day

      Interview questions [1]

      Question 1

      Difficult situation that you had
      Answer question

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