I applied online. The process took 2 weeks. I interviewed at H E B (Granbury, TX) in Mar 2019
Interview
Group interview followed by one-on-one interview. The group interview had role playing for each of us & that was the hardest part. The one-on-one interview was pretty easy, we mainly chatted, she also asked me to recount a time when I had a disgruntled customer. I have a good story for that so it wasn't a problem for me.
Interview questions [2]
Question 1
Recount a time you received outstanding customer service.
Large group interview in a room where we all sat at the same table and had to answer the same questions which got repetitive and you didn't want it to sound like you were stealing someone else's answer
Interview questions [1]
Question 1
How would you answer the phone if a customer called
I applied online. I interviewed at H E B (The Woodlands, TX) in Sept 2023
Interview
I haven't had an in person interview (yet), crossing my fingers, but so far, the application, and digital interview process has been easy and smooth! The Digital Interview itself is only 7 questions but before you start you have 2 practice questions. You get 2 attempts to answer the interview questions, and a chance to take breaks between each question. Even with my nerves, I think it went pretty well.
Interview questions [1]
Question 1
I don't remember all of the questions but the won that stumped me was... they want to know about a time that you had to multitask, how did you handle it, and what was the outcome (did you successfully complete your objective) seeing that I multitask at everything I do, it was hard for me to think of one instance.