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      Grow Therapy

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      Customer Support Representative Interview

      2 Nov 2023
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Grow Therapy in Oct 2023

      Interview

      I was taken through 3 different interviews. The first one was with an overall team lead and then a week later I did back to back interviews with two different peers.

      Interview questions [1]

      Question 1

      Tell me about a time where you had a difficult experience with a customer.
      Answer question

      Other Customer Support Representative interview reviews for Grow Therapy

      Customer Support Representative Interview

      23 Jun 2023
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Grow Therapy

      Interview

      I learned more about this company and feel in love with the possibility of working there. Despite everything, I will certainly apply again! There were three rounds of interviews. The first two were the easiest, most comfortable interviewing experiences I’ve ever had. The last one was intense and it was just like the guy had made up his mind and it just seemed because I didn’t come from a startup background that he had decided I wasn’t a fit by immediately reading my resume which was disheartening. The last interview seemed more like a guy annoyed that I had made it this far and that I was wasting his time. Up to that point, I had amazing interview experiences. I still will keep applying because I do want to work here someday and will keep trying! It’s an amazing company and perhaps they just have high standards.

      Interview questions [1]

      Question 1

      Name a time questions. Name a time you collaborated with someone. Why do you want to work in Customer Support? Why do you want to work for a mental health tech startup? A lot of situational questions.
      Answer question
      4

      Customer Support Representative Interview

      8 Apr 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Grow Therapy in Mar 2023

      Interview

      Applied. Received Email. Zoom interview with one of the Managers. Typical interview questions... nothing to difficult. I thought I did well from my end. However just by the body language from the Manager I could tell it was an instant no. He was very nonchalant and unenthusiastic. He did not seemed to be happy to be interviewing new talent for a growing company that I wanted to be a part of. Was advised I would hear something within a week. Response received two days later saying that I didn't get the position.

      Interview questions [1]

      Question 1

      What new skills have I learned recently?
      Answer question
      4
      avatar
      Grow Therapy response
      3y
      Hello, Thank you for taking the time to write a review. We take all feedback very seriously and appreciate the chance to implement changes that will improve our candidate experience further. While we wish your personal journey with our process was more positive, we appreciate the time you took to interview with us. We wish you the best in your job search and encourage you to keep an eye out for any additional Grow positions that you may be interested in! Kindest regards, The Grow People Team