I applied through university. The process took 2 weeks. I interviewed at Grey Power (Toronto, ON) in May 2011
Interview
Interviewed with a Team Leader. Very straight forward. Asked very simple questions about customer service and ability to work in a call centre. It was not difficult to answer the questions. There was a couple simple behavioural questions like "how would you deal with a difficult client"
I applied online. The process took 3 weeks. I interviewed at Grey Power (Toronto, ON) in Dec 2011
Interview
Initially I was called for a very short "phone interview", which was just a couple of questions about my background and general information about my resume. I was called in for 1:1 interview next (they seemed to be in quite a rush, perhaps to fill a new class of trainees). I was asked to bring in 2 pieces of ID. They did a computer simulation (call centre simulation really) with the famous Secure Secure company. I had fever that morning, and not feeling well, don't think I did too well in the test, but it was followed by an hour long interview with the hiring manager. I was asked some behavioural questions, and asked to sell something to the interviewer. Next, I was asked to fill out background check information, references, and copies were taken of my ID. The next morning at 9:00 am and 9:30 am both my references were called by a third party verification company. Fast forward 3 weeks (almost), and I got a casual email , advising me that "after careful consideration of my file" I would not be considered at this time.
Interview questions [1]
Question 1
Do a simulation showing your sales skills (sell me something)