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      Gong

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      Customer Success Manager Interview

      8 Mar 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 6 weeks. I interviewed at Gong in Nov 2018

      Interview

      I spoke with an internal recruiter first, then with the COO over the phone, then in person with the COO and CS manager, then with the CEO via video conference. Process was smooth and Austin, the recruiter, was great throughout the process in terms of keeping me updated on the process and next steps.

      Interview questions [1]

      Question 1

      Describe your current customer success process with customers?
      Answer question
      avatar
      Gong response
      7y
      Another Gongster family member in da' house — woot woot!!! Happy to hear you had a great candidate journey and we can't wait to see what successes you're going to add to the CS Team!! Not exactly sure which new CS hire you are — but how cool and fun is that Eric guy?! Am I right — or am I right?! Welcome to our team! That cool guy, Eric Lindroos

      Other Customer Success Manager interview reviews for Gong

      Customer Success Manager Interview

      7 Jan 2023
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gong (Phoenix, AZ) in Jul 2022

      Interview

      Zoom interview, but I could tell from the beginning there was something, a hard skill, I was missing so they were not really interested. I am not sure what the tool or skill was...

      Interview questions [1]

      Question 1

      What excited you are working at Gong?
      Answer question

      Customer Success Manager Interview

      27 Jan 2022
      Anonymous interview candidate
      Boston, MA
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Gong (Boston, MA)

      Interview

      Really disappointed with my experience with Gong, I use their product and think it’s great. I didn’t officially apply for the role but was contacted by the recruiter for an exploratory chat. After a couple of questions around my background, the recruiter immediately decided that I should be put forward for a less senior role despite my experience and I didn’t get a chance to ask a few questions and the recruiter said they had to run and could only answer 1. Although I didn’t officially apply, I received a rejection email which I find insulting especially as this was meant to be an exploratory chat.

      Interview questions [1]

      Question 1

      What types of customers do you manage?
      Answer question
      8

      Customer Success Manager Interview

      11 Aug 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Gong in Jul 2021

      Interview

      Spent 30 minutes talking to the recruiter, who started the conversation by saying "your current company uses Gong, so I don't have to tell you about us" and then diving into asking me questions. Considering the job market and options that employees have, the lack of even attempting to tell me what's so great about Gong was offsetting. It was almost the attitude of "we're great and I shouldn't have to sell you; everyone should want to work here". I was also asked 3 different times in 30 minutes how many accounts/how much ARR I manage, which made it seem like the recruiter wasn't even paying attention. Set up the next call to meet with the hiring manager, but I ended up canceling because the experience was lackluster.

      Interview questions [1]

      Question 1

      How many accounts do you manage/how much ARR
      Answer question
      8
      avatar
      Gong response
      4y
      Thank you for your feedback on your experience with our recruiting team. I am sorry to hear that it was not a great one. I have flagged this to our recruiter -- your feedback helps us improve and I truly appreciate it. Our goal is to create raving fans, including candidates, and we clearly fell short here. We'll do better. Emily Campana -- VP Talent Acquisition, Gong

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