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      Customer Care Manager Interview

      28 Feb 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Other Customer Care Manager interview reviews for GoStudent

      Customer Care Manager Interview

      2 Jan 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at GoStudent

      Interview

      Rdv RH puis manager. Pas de questions piège, très bon ressenti. Entreprise jeune et dynamique parfaite pour une première expérience. Entretien basé sur un échange plus que sur les traditionnelles questions "qualité/défaut" qui ne mènent à rien.

      Interview questions [1]

      Question 1

      Que disent les gens quand ils parlent de toi ?
      Answer question

      Application

      I interviewed at GoStudent

      Interview

      3 fasi: Hr, team leader e head office. Nella prima fase vengono fatte domande più personali, mentre le due fasi successive si concentrano sulle questioni più tecniche della mansione e fanno domande per valutare quanto le esperienze precedenti siano compatibili a quelle richieste

      Interview questions [1]

      Question 1

      Mansioni svolte in lavori precedenti, esempi di problem solving
      Answer question

      Customer Care Manager Interview

      25 Feb 2022
      Anonymous interview candidate
      Milan
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at GoStudent (Milan) in Nov 2021

      Interview

      Unfortunately, my experience was poor since I was discriminated against because of my age. Due to family issues, I did not receive my diploma until I was 30 years old and until then, I worked in menial positions that I did not consider valuable enough to mention in my resume. As a result, my age was undefined. I submitted my CV online and received a call the next day. The conversation went well, and the HR person appeared pleased about my qualifications and expertise. After that, I had an online interview with Human Resources. I could tell something wasn't right from the start. She didn't ask for my age directly, but the inquiries were more about determining my age than learning about my experience and skills. "When did you begin your undergraduate studies?" was a more obvious inquiry. I've never been asked this question in an interview before. In any case, it was obvious that she didn't want me there. I didn't get an offer and forgot about it. However, three months later, I ran across an old, younger, colleague currently employed at GoStudent. I told him that I had applied and had an interview, but that I had been unsuccessful. He replied that I shouldn't take it personally because, due to my age, I'd never be able to get in. He told me that the company exclusively employs employees between the ages of 26 and 32.
      1
      avatar
      GoStudent response
      4y
      Hello, Thank you for your feedback! We are sorry to hear that your experience during your application process was perceived negatively. It is surprising to us, that one of our employees would state that we exclusively employ people in a certain age range. At GoStudent we hire and employ people of all ages, genders, and backgrounds. Our recruiters emphasize cultural fit when hiring for all positions at GoStudent, but since we employ many people above the age of 32, as well as below the age of 26, we can clearly distance ourselves from this allegation. We would like to invite you to contact us and explain your case in more detail, so we can get to the bottom of what transpired and offer you a better explanation for your case. Please contact hr-team-italy@gostudent.org directly, and we will get in touch with you soon! We wish you all the best and lots of success! Best regards, Anna, Director of HR Operations