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      CX Business Analyst Interview

      3 May 2021
      Anonymous interview candidate
      Barcelona
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Glovo (Barcelona) in Dec 2020

      Interview

      I applied online. After a couple of days, a received a link to take a cognitive and personality assessment. After that, I have a screening call with the recruiter who told me that my profile fitted very well with the role, but that he wasn't very sure about how the process would be and didn't know how many interviews would be. A couple of days later, I had an interview with the hiring manager and another person, they asked me about my experience and motivations to join, and then gave me a couple of cases to solve during the interview. I got very positive feedback in this round. Then I had to do an SQL assessment with pretty advanced level questions. Then I got a business case and I had to prepare a presentation for the CX Manager. They gave me a couple of days to prepare it. The case consisted of analyzing the results of the first 3 months after the launch in a new country, identifying trends, and proposing solutions. After the interview, we talked about my experience, achievements, and motivations. The last round was a 30-minute interview with the Head of Product Management. I had the typical questions about strengths, weaknesses, motivations, etc. After this last interview, the person mentioned that the following week they would get back to me with an answer, but I didn't hear back from them after a month. I received an automatic email telling me that they decided to proceed with another candidate with no explanation. I replied to the email asking for feedback since I had so many interviews making it to the final round, and spending so much time in the process. I never heard back from them.

      Interview questions [1]

      Question 1

      -Give me 3 reasons why there might be canceled deliveries. -What do you think is the main problem caused by the confusion from customers about the Express Delivery and the Anything Service?
      1 Answer
      avatar
      Glovo response
      5y
      Thank you for taking the time to share your experience abd feedback.