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      Customer Success Manager Interview

      19 Jan 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at GitHub

      Interview

      The communication between the recruiter was horrible. They were very disorganized throughout the process. I wouldn't get an update for a week and I had to reach out for more information.

      Interview questions [1]

      Question 1

      I can not disclose due to signing an NDA
      Answer question
      1

      Other Customer Success Manager interview reviews for GitHub

      Customer Success Manager Interview

      23 Mar 2024
      Anonymous interview candidate
      Berlin
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at GitHub (Berlin) in Jan 2024

      Interview

      The recruiter I've met with for the screening interview was the indifferent person I have ever met in an HR function. I was invited to meet with the line manager, she was really nice and I was invited to complete a writing exercise. I handed in my exercise in time and never heard from them again. I've emailed the recruiter twice and didn't receive an answer. After all, I wouldn't want to be part of a company that treats potential employees that way!

      Interview questions [1]

      Question 1

      How to handle difficult situations with customers.
      Answer question
      1

      Customer Success Manager Interview

      17 Mar 2016
      Anonymous interview candidate
      Amsterdam
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at GitHub (Amsterdam) in Mar 2016

      Interview

      I received an email from the hiring team that they were very impressed with my back ground (uploaded my CV) and if we could set up a (video conf.) call. I was thrilled to receive such an energetic email. The interview as with the recruiter at HQ in SF, I'm located in the Netherlands. Due to technical issues.. installing the plugin on my laptop went wrong, we only had 5 minutes left for the interview. I should have asked to reschedule the call, (what can you tell in 5 minutes if you know the recruiter is in a rush?) Instead, I answered the questions...... It is a bit weird that the recruiter did not mentioned it herself to reschedule the call. How focused can you be if you need to drop off in 5 minuted? This was the shorted interview I have ever experienced. They've decided to move on with another candidate. And I still wonder how I should have interpreted the email that they were very impressed?? A bizarre experience and a bit unprofessional to not have rescheduled the call.

      Interview questions [1]

      Question 1

      Why do you want to move from a corporate company to a smaller company? Why did you apply for the role of Customer Success Manager More questions were not asked due to a lack of time!
      Answer question
      6

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