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      GetYourGuide

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      Related searches: GetYourGuide reviews | GetYourGuide jobs | GetYourGuide salaries | GetYourGuide benefits
      GetYourGuide interviewsGetYourGuide Customer Service Team Lead interviewsGetYourGuide interview


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      Customer Service Team Lead Interview

      18 Jul 2017
      Anonymous employee
      Berlin
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at GetYourGuide (Berlin) in Jun 2017

      Interview

      Step 1: One call with a HR representative Step 2: One sided video interview on Spark Hire Step 3: Face to face interview with the Hiring Manager & one peer Step 4: Cultural Fit interview with a HR representative & a manager from an other department

      Interview questions [1]

      Question 1

      How do you manage change? How do you manage conflict within your team? What are the biggest challenges (and/or failures) you've experienced?
      Answer question

      Other Customer Service Team Lead interview reviews for GetYourGuide

      Customer Service Team Leader Interview

      13 Jul 2017
      Anonymous employee
      Berlin
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied in-person. I interviewed at GetYourGuide (Berlin)

      Interview

      The interview process takes too long in my opinion. Too many interviews and on one day you have an Interview with the Head of CS and a current Team Leader for 1 hour and immediately after a Culture Fit interview of 30 minutes.

      Interview questions [1]

      Question 1

      Tell me about your biggest failure or mistake in the past.
      Answer question
      avatar
      GetYourGuide response
      8y
      Thank you for your review. We are sorry to hear that you felt our interview process took too long. We really value your feedback and will take your comments on board.

      Customer Service Team Lead Interview

      3 Oct 2017
      Anonymous interview candidate
      Berlin
      No offer
      Negative experience
      Average interview

      Application

      I applied in-person. The process took 2 weeks. I interviewed at GetYourGuide (Berlin) in Jun 2017

      Interview

      I was to have a presentation with the Department Head and a Team Lead, as a first phase. After this I was to have an interview with HR, as well as with the incoming Department Head. I was scheduled for a day that I was on Holidays. After HR realised this we had a brief conversation via our company chat tool, before I went home to pack. I never received a formal invite to the interview, as is the common practice so that it appears in your calendar. There was a miscommunication on which week, and I missed my video interview. I was not permitted to reschedule, even after the first one had gone very well. I was told by colleagues that HR doesn't take kindly to complaints, and often screws up scheduling. Very dissapointing.

      Interview questions [3]

      Question 1

      What is your idea of an "excellent" leader?
      Answer question

      Question 2

      Would you terminate someone who was sick an excessive amount of days?
      Answer question

      Question 3

      How would you handle if you had to terminate an employee popular amongst his/her colleagues?
      Answer question
      1
      avatar
      GetYourGuide response
      8y
      Hi, Thank you for your review. We are sorry to hear you feel that you had a negative experience with our recruiting process. Our coordination team always try to work around the candidate's schedule and accommodate their needs as closely as possible. For example, we never schedule an interview on the recruiting calendar without first receiving confirmation from the candidate. We also follow up at least twice with candidates when we are waiting for interview confirmation. Following this structured process allows us to be thorough and to ensure that there is no miscommunication or errors. Thanks again for your review, we will take your feedback into consideration and wish you all the best in your future career. Kind Regards, GetYourGuide.

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